Our normal working hours are Monday to Thursday 9.00am – 5.00pm, Friday 9.00am - 4.30pm, we’ll be sure to deal with your query as quickly as we can.
I don’t seem to be able to log into my account.
I'm sure we can help, contact us at: firstname.lastname@example.org
I can't seem to put an item into my basket.
The item may have recently sold out. Our buying team work hard to keep our website updated with new season and regular product lines to show you everything that is available. New lines are added every week. However, if an item has sold out we are unlikely to get any more in the future.
Can I track my Order?
When your order has been despatched, you'll receive a despatch confirmation email with a tracking number and a link to track your parcel. You can track the progress of your parcel at www.royalmail.com/track-your-item enter your reference number in the Track item number box; this will give you the up to date status of your order.
Where is my order? I haven't received an email confirmation.
If you haven’t received an e-mail, please do check the "Order history" on your beinghumanclothingonline.co.uk account. If you do have an order number it would be worth checking that your email address is correct. If, however, there is no recent order listed it means the process has been unsuccessful.
Can I order over the phone?
We are sorry we are not able to take payments over the phone. Our website has been designed to offer you maximum security and you can pay by debit & credit cards.
How do I amend my order once it has been placed?
Unfortunately this isn't possible. We would need to cancel your existing order and ask you to place a new one.
Is it possible to cancel or change my order?
Unfortunately because we operate a very fast warehouse turn-around process, once your order is placed it is immediately sent to our Dispatch Centre and changes cannot be made, however we are more than happy to refund or change your items, just return these to us in the same condition you received them with all labels in-tact, within fourteen days. If you have ordered the wrong item we would ask you to simply place another order and send the incorrect items back to us.
Your rights under the distance selling regulations?
The UK Distance Selling Regulations Act advises that you have seven working days to cancel your contract; we are more than happy to extend this to fourteen days and will be pleased to issue you with a full refund once we receive your items back. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them.
I've received my order but something is missing.
Please check your final dispatch email. Any change to the order will be outlined here. If you find a discrepancy email us at email@example.com and we will do our best to help.
I would like to make a complaint.
We sincerely hope that you are not dissatisfied with any aspect of your online experience, however if you are please do email us at firstname.lastname@example.org and we will do our best to resolve any issues.
I need to return an item but do not have my receipt.
I am afraid we cannot accept items back that do not have a receipt, the original paperwork, or proof of purchase such as a bank statement.
Do I need to obtain a tracking number for my return?
Yes, you do – for your peace of mind. This can be requested from the Post Office.
For questions about Delivery and Returns please refer to Delivery & Returns Section.